Sales Management

Target Groups

	Presidents
	Marketing managers
	Sales managers
	Call Center managers


Objectives

You will learn about

	the present state of customer management and sales services
	top trends for customer management
	new rules and requirements for a successful customer management


Methods

	speech / training, interaction, group dynamic learning
	discussion
	live customer coachingBegleitung in diversen Business-Prozessen
	video recording and analysis
	individual and collective feed back
	mind sessions, brain gymGehirngymnastik, z.B. zur Erhöhung der Gehirnfrequenz und damit zur Verbesserung der Gehirnleistung


Contents

Sales Management in the future

	The future customer
	Change in social values and customer demands
	New standards in the high tech trendsetter market
	The new brain and new means of communication
	Mind management of the fictitious customer
	Interactiveinteraktiv, sich wechselseitig beeinflussend, wechselwirkend customer management
	Customer management via scene management
	Customer management via networkingInformelle Netzwerk-Kommunikation
	Mimetic customer management
	Evolutionary sales process
	e-Commerce


Please contact us for the detailed program !